陳豪（C）在美國(guó)ABC公司工作，他經(jīng)常要用電子郵件和公司內(nèi)外的人聯(lián)系。今天他見到了一個(gè)他不認(rèn)識(shí)的英文詞，所以就去請(qǐng)教美籍華人Mary（M）.

    （Office ambience）

    C: Hey, Mary,我知道etiquette這個(gè)詞的意思是禮節(jié)，禮貌。可是，什么是netiquette?

    M: Netiquette是人們新創(chuàng)造的一個(gè)詞。意思是網(wǎng)上禮節(jié)，也就是good behavior on the Internet.

    C: 網(wǎng)上還有禮節(jié)！ Why don't you give me an example.

    M: 比如說，你最好不要全用大寫來寫email. If you type in all capital letters, people would think you are shouting your message.

    C: 噢，怪不得那天銷售部的Robert問我：Why did you yell at me? 可有的人給我email全用小寫，那是什么意思呀？Whisper?說悄悄話呀？

    M: No. 那天財(cái)務(wù)部的Kevin不是給我們倆寫的email都用小寫嗎？全用小寫一般是不正式的，like chatting with your friends.

    C: Email本身就是不正式的。

    M: That's true, but that does not mean you can ignore appropriate etiquette.

    C: 我想知道還有哪些網(wǎng)上禮節(jié)。

    M: 首先，在你送出e-mail 之前，check if there are mistakes such as spelling, grammar, punctuation and word choice. If your e-mail is sloppy, you will be perceived as sloppy and disrespectful to the recipients.

    C: 我有兩次發(fā)e-mail給客戶時(shí)忘了附件，幾個(gè)客戶馬上回e-mail問我：What attachment?

    M: 是呀，一旦e-mail發(fā)出去以后，你就沒法收回了。發(fā)現(xiàn)錯(cuò)誤后最好的辦法就是糾正錯(cuò)誤，再重新發(fā)一次。你應(yīng)該在subject line里寫：corrected version with attachment included.

    C:下回我一定這樣做。

    M: 最好是不要出這樣的差錯(cuò)。Before you hit the send button, check your spelling, grammar, punctuation and word choice. Sloppiness gives people a bad impression and is disrespectful to others. When mistakes are found, correct them and resend the e-mail. Typing in all capital letters seems that you are shouting, or typing in all lower keys are like chatting with your friends.